Last updated: September 2026

1. OVERVIEW
We want you to be happy with every order. Because many of our products are food items, returns are accepted only in the cases listed below. Please read this policy before ordering.

2. WHEN YOU CAN REQUEST A REPLACEMENT OR REFUND
You may request a replacement or refund if your order arrives:
- with the wrong item or wrong quantity
- damaged, leaking, or with broken or tampered packaging
- expired or past its best-before date
- spoiled, stale or not fit for consumption
- with items missing compared to your order

3. TIME LIMITS FOR REPORTING A PROBLEM
Cakes, pastries and other fresh or perishable items: report within 24 hours of delivery.
Packaged food, groceries and all other products: report within 48 hours of delivery.
Requests made after these periods may not be accepted.

4. HOW TO REQUEST
Contact us by phone or WhatsApp on 01940380568 or email info@mconfectionary.com. Please include:
- your order number
- a short description of the problem
- clear photos of the product, the packaging and the batch or expiry label
Please keep the product and its packaging until your request is settled. We may ask for it to be returned or collected.

5. ITEMS THAT CANNOT BE RETURNED
- change of mind, or products you simply did not like the taste of
- opened, used or partly consumed items, unless there is a quality or safety problem
- baby food, formula, personal care and hygiene products once opened or unsealed, for safety and hygiene reasons
- custom, made-to-order or personalised cakes and items, unless we made a mistake
- products damaged by incorrect storage or handling after delivery
- clearance or specially discounted items marked as non-returnable
- reports made after the time limits above

6. HOW WE RESOLVE APPROVED REQUESTS
After reviewing your request, we will usually reply within 2 to 3 working days. If it is approved, we will offer one of the following:
- a replacement of the same product, where available
- a refund of the price of the affected item
- store credit for a future order, if you prefer

7. REFUND METHOD AND TIMING
Since most orders are paid by Cash on Delivery, approved refunds are sent by mobile banking (such as bKash or Nagad) or bank transfer to an account you provide. Refunds are normally processed within 5 to 7 working days after approval.

8. DELIVERY CHARGES
The delivery charge is refunded only if the problem was our mistake (for example a wrong, damaged or missing item). It is not refunded if the order is cancelled or refused for other reasons.

9. CANCELLATIONS
You can cancel before your order is dispatched by contacting us with your order number. Orders already dispatched, or custom items already in preparation, cannot be cancelled. If you refuse delivery or cannot be reached without a valid reason, we may charge the delivery cost on your next order.

10. CONTACT US
Manna Confectionery (M Confectionery)
Madhya Bazar, Shambhuganj, Mymensingh Sadar, Mymensingh
Phone / WhatsApp: 01940380568
Email: info@mconfectionary.com