TERMS & CONDITIONS
Last updated: September 2026
1. ABOUT US AND ACCEPTANCE
These Terms & Conditions apply to all orders placed on mconfectionary.com, operated by Manna Confectionery (M Confectionery), Madhya Bazar, Shambhuganj, Mymensingh Sadar, Mymensingh, Bangladesh. By placing an order you confirm that you have read, understood and agreed to these Terms and our Refund Policy.
2. PRODUCTS AND AVAILABILITY
We sell cakes, bakery items, confectionery, packaged food, baby food and other groceries. Product images are for illustration and packaging, colour or design may differ slightly from what you receive. Weights and sizes are as shown on the product page or packaging. All products are subject to availability. If an item is out of stock after you order, we will contact you to offer a replacement, a partial delivery or a refund of that item.
3. PRICES
All prices are in Bangladeshi Taka (BDT). Prices, offers and discounts may change without notice, but the price shown when you place your order is the price you pay. If a product is listed at an obvious pricing error, we may cancel the order and inform you.
4. PLACING AN ORDER
Your order is an offer to buy. It is accepted when we confirm it by phone, SMS, email or by dispatching it. We may refuse or cancel an order if the information provided is incomplete or incorrect, the item is unavailable, the delivery address is outside our service area, or we suspect fraudulent or fake orders. Please provide a correct phone number and full delivery address.
5. PAYMENT
Currently we accept Cash on Delivery (COD). You pay the total amount, including the delivery charge, to the delivery person when you receive your order. Other payment methods may be added in the future and will be announced on the website.
6. DELIVERY
We deliver inside and outside Dhaka. The delivery charge depends on the delivery area you select at checkout and is shown before you place your order. Delivery times given are estimates and not guaranteed, and may be affected by weather, traffic, holidays or other circumstances beyond our control. Someone must be available to receive the order at the given address. If we cannot reach you or the order is refused, we may cancel it, and we may decline future orders from the same customer.
7. FRESH, PERISHABLE AND BABY PRODUCTS
Cakes, pastries and other fresh items should be consumed or refrigerated as advised, and as soon as possible after delivery. Please check the expiry date, seal and condition of all products, especially baby food, at the time of delivery. Store all products according to the instructions on the packaging.
8. ALLERGENS
Our products may contain or be made in a place that handles milk, eggs, nuts, wheat, soy and other allergens. If you or the person you are buying for has an allergy, please read the packaging carefully or contact us before ordering. We cannot guarantee that any product is completely free of allergens.
9. CANCELLATION
You may cancel an order before it is dispatched by calling or messaging us with your order number. Once an order is dispatched or a custom or made-to-order item is in preparation, it may not be cancelled. See our Refund Policy for returns and refunds.
10. LIMITATION OF LIABILITY
We take care to supply safe, good quality products. To the extent allowed by law, our liability for any claim relating to an order is limited to the value of the affected product. We are not responsible for delays or failures caused by events beyond our reasonable control.
11. PRIVACY
We collect your name, phone number, address and email only to process and deliver your order and to contact you about it. We do not sell your personal information. We may share the necessary details with delivery partners solely for delivering your order.
12. CHANGES TO THESE TERMS
We may update these Terms from time to time. The version published on this website when you place your order applies to that order.
13. GOVERNING LAW
These Terms are governed by the laws of Bangladesh.
14. CONTACT US
Manna Confectionery (M Confectionery)
Madhya Bazar, Shambhuganj, Mymensingh Sadar, Mymensingh
Phone / WhatsApp: 01940380568
Email: info@mconfectionary.com